Terms and Conditions
These general Elite Cartagena terms apply to inquiries and reservations for Sol de Alba 13. All reservation-specific terms, including payment and cancellation conditions, will be provided in writing during our invoicing and reservation process, before payment.
1. Reservations and payments
- All reservations must be confirmed in writing by the concierge team.
- A deposit is typically required to secure dates.
- The remaining balance and any applicable fees are confirmed in writing before check-in.
- Payments may be made through a secure payment link or another approved method from Elite Cartagena.
2. Cancellations
- The applicable cancellation policy is confirmed in writing before payment.
- Deposits may be non-refundable depending on dates, season, and agreed terms.
- We strongly recommend travel insurance to protect the group against unexpected changes.
3. Guest conduct
- Guests must treat the villa, furnishings, equipment, and staff with respect.
- Guests must follow local rules regarding noise, safety, and property use.
- Smoking is not permitted inside interior spaces.
- Damages or maintenance issues should be reported immediately.
4. Staff and services
- Staff, chef, transport, and concierge scope and hours are confirmed in writing.
- Additional services, extended hours, or outside providers may carry extra charges.
- Elite Cartagena coordinates services through approved local providers.
5. Liability
- Sol de Alba 13 is not responsible for loss or damage to personal belongings.
- Guests assume responsibility for their own safety and the safety of their group during the stay.
- Interruptions outside reasonable control are handled case by case.
Jurisdiction
These terms are governed by applicable Colombian law.
Contact
For questions or assistance: jc@elitecartagena.com.